Help Center

To host events, you need a Manager account. If you already have a standard account, please contact our support team to request an upgrade. New users can register directly as a Manager from the sign-up page.

1. Go to your Manager Dashboard.
2. Click the + Create Event button.
3. Fill in the event details: Title, Description, Date, and Location.
4. Add an eye-catching image to attract attendees.
5. Ticket Types: Define various ticket options (e.g., Early Bird, VIP) with different prices and available quantities.
6. Status: Save as 'Draft' to work on it later, or 'Published' to make it live immediately.

For venues with assigned seating, use our Seat Management tool:

• From the Dashboard, find your event card and click Manage Seats (or the 'Seats' icon).
• Add rows and define the number of seats per row.
• Assign categories (e.g., Front Row, Balcony) to price seats differently.
• Save your layout. Attendees will see this map when buying tickets.

Need help running your events? Invite team members!

• Go to the User Menu (top right) and select Team.
• Click + Add Team Member.
• Enter their name, email, and assign a role (e.g., Scanner, Co-Host).
• They will receive access to help manage your events based on their role permissions.

Keep track of your revenue and manage customer orders:

• Dashboard Overview: View top-level stats like total tickets sold and revenue.
• Event Transactions: Go to the user menu and select Transactions to see a detailed list of all payments. You can filter by date or status and export to csv.
• Order Management: Click 'Manage' on any transaction to view the full Order Details.

Processing Refunds: From the Order Details page, you can select specific tickets to cancel and refund. The system will automatically process the refund via Stripe and release the seats for resale.